Working Student - Customer Experience (f/m/d)
München
Part-time
Intern / Student
The Role: What to expect
As a working student in the Customer Experience department, you will support the care of our end customers during the operational phase. The team includes the Technical Support team, the Aftersales team, and the Field Service Engineering/Technical Trainer team. You will gain insights into topics such as spare parts management and licensing models while also getting hands-on experience with our robots.
Role Responsibilities: What you will do
- You will prepare quotes and orders for our spare parts business, ensuring our customers are fully supported.
- You will assist in coordinating and planning training sessions, contributing to the optimal education of our customers.
- You will work hands-on with our robots in the R&D Center and support testing activities.
- You will help create service and training documentation to ensure our teams and customers are always well-informed.
Role Requirements: What you need to succeed
- You are enrolled in an advanced stage of studies in Mechanical Engineering, Mechatronics, or Industrial Engineering.
- You have strong analytical skills and are able to research and evaluate complex information.
- You are a team player and ready to work in a dynamic and international environment.
- Fluent English and German, both written and spoken, complete your profile.
Why idealworks
- At idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first second!
- Experience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently.
- We offer exciting corporate benefits and monthly team events.
- Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team.
- Driven by our unique corporate culture, the five values "passion for results", "wellbeing", "personal growth", "trust" and "being and acting as one team" determine our daily actions and cooperation.
About us
Idealworks transforms industrial operations into efficient, fully automated environments where logistics, robotics, software, and people work seamlessly together. Founded in 2020 as a BMW Group subsidiary, the company helps businesses optimize and automate workflows across warehouses, production facilities, and logistics operations. At the core of its offering is the Idealworks Orchestration System (Idealworks OS), the control layer that integrates simulation technology and connects heterogeneous robots for different applications, peripheral devices, and IT systems through a single operational logic. Headquartered in Munich, Idealworks collaborates closely with partners and customers worldwide to advance the next generation of industrial automation.