Account Manager (m/f/d)

Festanstellung, Vollzeit · München

The Role: What to expect

We are seeking a technically savvy Account Manager (m/f/d) with a strong foundation in robotics and industrial automation to drive customer success and strategic growth. This role bridges the gap between commercial objectives and technical execution—ideal for someone with a consultative sales mindset and a passion for advanced technology.

As the main liaison between our clients and internal teams, you’ll oversee key post-sales relationships, ensure seamless solution deployment, and actively contribute to account expansion through a deep understanding of customer operations and industry challenges. You will also support technical roadmapping, lead solution alignment discussions, and act as the customer’s advocate within our product and engineering teams.

This is a critical, high-visibility position for a relationship builder who thrives in complex sales environments and can confidently speak the language of engineers, operations leaders, and executives alike.

Role Responsibilities: What you will do

Manage a portfolio of high-value customers in the logistics, manufacturing, and automation sectors, serving as their primary point of contact post-sale.
Partner with technical stakeholders to translate business needs into tailored robotics solutions, identifying areas to drive efficiency and ROI.
Guide clients through system adoption, deployment phases, and performance optimization by aligning with internal technical experts.
Identify upsell, cross-sell, and renewal opportunities by staying attuned to evolving customer pain points and strategic objectives.
Lead Quarterly Business Reviews (QBRs), executive steering sessions, and technical feedback loops to ensure alignment and long-term success.
Coordinate closely with internal teams (Sales, Engineering, Product Management, Support) to ensure solution performance and customer satisfaction.
Represent the company at trade shows, demos, and innovation showcases—articulating the technical value proposition to a range of stakeholders.
Support strategic planning, forecasting, and pipeline management through detailed account knowledge and data-driven insights.
Gather and relay customer feedback to inform product enhancements and new feature development.

Role Requirements: What you need to succeed

Bachelor’s or Master’s degree in Engineering, Business, or a related technical field.
3+ years in technical sales, account management, or customer success in a B2B environment, preferably in robotics, automation, or industrial technology.
Proven ability to engage both technical users and executive decision-makers.
Strong grasp of robotic systems, warehouse automation, and/or manufacturing processes.
Comfortable discussing technical architectures, integration requirements, and solution scalability with client engineers and project leads.
Excellent communication and relationship-building skills; ability to build trust quickly and manage stakeholders across multiple levels.
Highly organized with the ability to manage multiple high-impact projects simultaneously.
A self-starter with a proactive, consultative, and solutions-oriented mindset.
Willingness to travel for client visits, site inspections, and events.
Business fluent in written and spoken German and English.

Why idealworks

At idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first second!
Experience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently.
Look forward to hybrid working model with 30 vacation days per year and various opportunities to balance your free time, family and job.
For your commitment to helping us achieve our mission, you will not only be rewarded with appreciation, but also with above-average pay including a bonus scheme and an annual personal development budget.
We offer exciting corporate benefits, an attractive company pension scheme and regular team events.
Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team.
Driven by our unique corporate culture, the five values "passion for results", "wellbeing", "personal growth", "trust" and "being and acting as one team" determine our daily actions and cooperation.

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About us

As a forward-thinking deep tech company, idealworks has been enabling the future of logistics and industrial automation since November 2020. Its flexible, scalable robotics ecosystem, featuring the intelligent automation platform AnyFleet for seamless mobile robot integration, the CE-certified autonomous mobile robot (AMR) iw.hub, the simulation technology iw.sim, and the advanced robotics operating system iw.os, is reshaping intralogistics processes for companies globally. Emerging from its roots as a BMW Group spinoff, idealworks is committed to driving efficiency and operational optimization in a rapidly evolving automation landscape.

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BEWERBUNG

Wir freuen uns über Dein Interesse an der IDEALworks GmbH. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende Dich gerne per E-Mail an kathrin.fessler@idealworks.com.